Refund and Returns Policy

Refund and Returns Policy

Effective Date: 30-09-2024

1. Introduction

At Krishan Brothers, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy explains how you can return products and obtain refunds if needed.

2. Returns

2.1 Eligibility for Returns To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, with all tags, labels, and accessories.
• Accompanied by the receipt or proof of purchase.
• Returned within 7 days of the delivery date.

2.2 Non-Returnable Items Certain items are non-returnable, including:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

2.3 Condition of Returned Items All returned items must be in their original condition, including:

• No signs of wear, use, or damage.
• All original packaging, manuals, warranty cards, and accessories must be included.
• Products that are damaged or altered in any way are not eligible for return.

2.4 Return Process To initiate a return:

1. Contact us at kbros58@gmail.com or call us at +91 981 154 2575 to request a return authorization.
2. Provide your order number, details of the product, and reason for return.
3. Once your return is authorized, we will provide you with detailed instructions and a return shipping address.
4. Ship the item back to us using a trackable shipping method. Ensure the product is securely packaged to avoid damage during transit.

3. Refunds

3.1 Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7 days. The time it takes for the refund to reflect in your account may vary depending on your card issuer or payment provider.

3.2 Partial Refunds Partial refunds may be granted under the following circumstances:

• Items not in their original condition, damaged, or missing parts not due to our error.
• Items returned more than 10 days after delivery.

3.3 Restocking Fee A restocking fee of 10% may apply to returns that do not meet the above criteria or are returned without prior authorization.

4. Exchanges

4.1 Exchange Process If you need to exchange an item for the same product due to defects or damage:

1. Contact us at kbros58@gmail.com or call us at +91 981 154 2575 to request an exchange.
2. Provide your order number, details of the defect or damage, and any supporting photos.
3. We will provide instructions for returning the defective or damaged item and will ship a replacement to you at no additional cost.

5. Shipping

5.1 Return Shipping Costs You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Shipping for Defective or Incorrect Items If you receive a defective or incorrect item, we will cover the cost of return shipping. Contact us immediately upon receiving the item, and we will provide a prepaid return shipping label.

6. Warranty Claims

6.1 Warranty Coverage Some of our products come with a manufacturer’s warranty. If you believe your item is defective and covered under warranty, please contact us for assistance with your warranty claim.

6.2 Warranty Claim Process To initiate a warranty claim:

1. Contact us at kbros58@gmail.com or call us at +91 981 154 2575 to request a warranty evaluation.
2. Provide your order number, details of the defect, and any supporting photos.
3. We will coordinate with the manufacturer to process your warranty claim and provide further instructions.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Krishan Brothers
Email: kbros58@gmail.com
Phone: +91 981 154 2575